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General terms of sales


The present general terms of sale ('GTS') apply in their whole with any order of products at Supreme Factory. Any order thus implies express acceptance, irrevocable and without reserve of the customer with the present GTS. The GTS prevails on any other document exchanged between the parties, in particular the customer general terms of purchase, regardless of the moment where they might have been in possession of Supreme Factory. Any particular condition derogatory or adding to the provisions of the GTS famous will only be accepted with a written agreement of Supreme Factory.

Article 1 - Price

1.1 - The prices of the articles are those applicable the day of the confirmation of order.

1.2 - The prices given on the site are Net of tax (VAT), and do not include transportation costs. It will be up to the customer to define the configuration of its account to display prices in BRITISH POUNDS, EUROS or US DOLLARS.

1.3 - Supreme Factory reserves the right to modify the prices of the products at any given moment. The prices are subject to the variation of currencies (EUROS / US DOLLARS / GBP). Certain products are indexed on the currency EURO and other products are indexed on the US currency DOLLAR or British Sterling Pound. An automatic system updates the exchange rate every 30 minutes according to the European Central Bank rates. It is thus frequent that the price of a product in EURO or US DOLLAR varies according to the rise or fall of its currency of reference.

1.4 - The prices of the articles taken into account for the invoicing will be those at the day of the validation of the order by the customer. No change of a product price will be accepted after the creation of an order, whether the variation is positive or negative.

1.5 - Our prices do NOT include country specific custom taxes & duties, associated with the delivery of your order. These fees must be paid by the customer directly to the delivery carrier at the time of delivery.

Article 2 - Order and validation of order

2.1 - For reasons of reliability and traceability of the orders, we strongly advised the customer to validate their orders on the site with its personal and private account.It is also possible to carry out an order by e-mail, instant messaging or fax.

- By e-mail: by sending an email to the sales manager in charge of the client's account (it is up to the customer to get information about the e-mail address of its account manager available on our Contact us page).

- By fax: by sending a copy of your order using a fax to +33-9-55-33-22-52.

- By instant messaging: by contacting via MSN/ICQ the sales manager in charge of the client's account (it is up to the customer to get information about the coordinates of instant messaging of his sales manager available on our Contact us page). The discussions are recorded in order to avoid any litigation.

2.2 - When the customer carries out the creation of an order, it will receive thereafter a Proforma summing up the articles ordered by the customer as well as the shipping cost related to the delivery of the order concerned. The customer will have to validate this Proforma after having checked all the details of it (addresses, nature of the articles, prices etc.). The validation of the Proforma is equal to a confirmation of the order and is transmitted to our shipping staff for delivery.

2.3 - The validation of the Proforma by the customer is therefore an agreement to these GTS.

2.4 - The customer can also directly requests the shipping of his order if it has a credit line approved by our credit insurance partner Euler Hermès. The request for immediate shipping is therefore an agreement to these GTS..

Article 3 - Availability

3.1 - The site is used as the reference for the availability of the products. 6 levels of stock are defined:

1. IN STOCK = the product is in stock in our warehouse and can be immediately delivered subject to sufficient quantities in stock in the case of a large order on one or more products.

2. RESTOCKING = the product is not available and is in the course of restocking, generally under 15 days from the manufacturer/supplier.

3. DELAYED = the product is not available and the supplier did not provide a restocking date. Supreme Factory does not take orders on this product as it cannot confirm a delivery date within a reasonable delay.

4. DISCONTINUED = the product will never be available for purchase again.

5. PRE ORDER = the product has not been yet released. It will be delivered within the limit of our stocks as soon as its official launch date.

6. TBA = the selling price was not yet announced (To Be Announced) and the product is not yet available.

3.2 - The products are offered within the limit of stocks available. For the products with a 'Restocking' status, they are in general back in stock quickly, but the offers are valid subject to availability from the suppliers of Supreme Factory.

3.3 - The indication of the inventory position of the product is thus given at the time of the creation of the order on our site. The inventory position is directly influenced by our suppliers and by other customers and it is possible that modifications are made on the availability of a product. It is therefore possible that after the creation of your order a product turns out to be unavailable. Supreme Factory is committed to inform some as fast as possible.

Article 4 - Delivery & Insurance

4.1 - The delivery of an order validated by the customer will be made either via one of our courier under SupremeFactory account, or by the courier/forwarder of the customer if it indicated to us its details (account number etc.). The order will be shipped to the delivery address supplied and confirmed by the customer. Supreme Factory thus denies its responsibility in the event of delay, damage or missing items related to transport. In the event of a change of delivery address, only a request for modification by the customer communicated before any validation of an order can be taken into account by Supreme Factory.

4.2 - The delivery time indicated by our shipping partners varies according to the selected service. For more information, visit the respective websites of the conveyors where the delivery time according to their services is indicated.

4.3 - The expenses for delivery, when shipping cost is invoiced by Supreme Factory and products delivered by its conveyors, are specific to each order. They are taxed according to the highest weight between real weight and volumetric weight of the cartons. Each new order from the customer will include an estimate which will mention the delivery expenses inherent to the order.

4.4 - Supreme Factory reserves the right to split a unique order and to carry out one or more partial sending upon availability of certain ordered products.

4.5 - Each delivery will correspond to a tracking number which will be mentioned on the commercial invoice (provided to the customer on the day of shipment). The parcel(s) can be tracked on the courier website.

4.6 - The billing of the shipping cost is applied on the invoice related to the order. In the event of multiple shipments, the shipping cost for the whole order is billed on the invoice corresponding to the first shipment.

4.7 - In the event of complaint of the customer following a delivery problem: loss of one or the totality of the parcels, damaged goods, missing items (theft inside a parcel of part of the goods) etc, no claim will be possible if the customer specified at the time of the order it does not request delivery insurance.

4.8 - If the customer specified that it wants to insure his order, this service will be invoiced 1.5% of the total of the value of the goods if forwarding is done via the shipping partners of Supreme Factory. In this case, if a problem of delivery occurs, the customer must mention all the reserves relating to the delivery within 2 days of the reception date. Supreme Factory will then take care of the paperwork to receive the appropriate refund from the conveyor. In the event of litigation on the refusal or amount of refund by the conveyor, the customer will have to then undertake directly the procedure of recovery with the conveyor.

4.9 - The products sold are property of Supreme Factory until they are fully paid.

Article 5 - Payment, Credit and Invoicing

5.1 - The main and preferred payment method is wire transfer (bank transfer). Our bank coordinates are indicated on each proforma and invoice the customer will receive. The payment of an order from Supreme Factory Europe must be done on the bank account of the company Supreme Factory Europe (indicated on all the proformas/invoices) and the payment of an order of products from Supreme Factory Hong-Kong must be done on the bank account of the company Supreme Factory Hong-Kong. All bank fees are to be paid by the customers, including eventual intermediary banks commissions when the wire transfer is not direct from the customer's bank to ours.

5.2 - Under the condition of an agreement from the customer's account manager, other forms of payments can be accepted: cheque, Paypal. An additional fee of 5% of the amount of the order is invoiced in the event of payment by Paypal.

5.3 - Payments must be completed in advance after confirmation of the proforma for any customer that does not hold a line of credit with Supreme Factory. The reception of the payment will start the process of sending out the order concerned. If the customer has a line of credit (granted according to its financial guarantees by our partner Euler Hermès), the payment must be carried out within 30 days after reception of the invoice, which is sent the day when the shipment takes place. Any delay of payment authorizes Supreme Factory to suspend pending orders, to modify the conditions granted until the incident, without litigation or any other way of action from the customer.

5.4 - An invoice in .pdf format will be sent by e-mail to the customer on the day when the order is dispatched. It is up to the customer to print the invoice or to store it electronically. The products cartons come with a delivery note which does not indicate any pricing and does not act as invoice.

Article 6 - Warranty

The products which the customer bought on in general carry a 12 months guarantee from the day of the invoice. Certain specific products are however sold with a guarantee of 3 months only (software and consumables) and all products requiring a handling other than simple connections (spare parts, article of customization requiring soldering and/or opening of consoles etc) lose their guarantee from the moment they were installed. To return products and the start of a RMA procedure, the customer will need in all cases to contact its account manager to define the process. In all cases the customer will have to fill out a RMA document with information such as nature of the product, n° of corresponding invoice, nature of the problem with product etc. The return cost for the defective products is payable by the customer.

In the event of a defective or non-conform products, duly noted by SupremeFactory, the customer will be able to obtain replacements, within the limit of stocks available, or a credit note corresponding to the purchase price net of tax of the defective or non-conform products, the choice being made by SupremeFactory, without any allowance, damages or penalties.

Article 7 - Act of God

Are regarded as causes of suspension or exemption of the obligations of each parties, with the title of Act of God, in particular, natural cataclysms, fires, strikes, lockout, difficulties of restocking due to transport issues or to state restrictions measures.

Article 8 - Legal competence


Any order placed on Supreme Factory Hong-Kong under the present GST is subjected to Hong-Kong law.